Fetch Ribbon Not Showing in Excel

❓ Problem

You've installed the Fetch Excel add-in, but you don’t see the Fetch tab or ribbon when you open Excel — meaning you can’t connect to Xero or access the workbook tools.

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🔍 Common Causes & How to Fix Them

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✅ 1. Add-In Is Disabled or Inactive

The most common cause is that the Fetch add-in isn’t loading on startup.

Fix:

1. Open Excel

2. Go to: File → Options → Add-ins

3. From the Manage dropdown (bottom), select Excel Add-ins, then click Go

4. Check the box next to Fetch and click OK

💡 If it's already checked but not loading, uncheck → click OK → then go back and recheck it.

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✅ 2. Excel Was Running During Installation

If Excel was open when the add-in was installed, the ribbon may not load until Excel restarts.

Fix:

• Close all open Excel windows

• Reopen Excel from scratch

• Open your Fetch workbook and check for the ribbon

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✅ 3. Fetch Add-In Was Blocked by Trust Center Settings

Excel's security settings may be stopping the add-in from loading.

Fix:

1. Go to File → Options → Trust Center → Trust Center Settings

2. Click on Add-ins

3. Make sure “Disable all Application Add-ins” is not checked

4. Restart Excel

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✅ 4. Running the Wrong Version of Excel

Fetch requires:

• Microsoft 365 Desktop App (not web version)

• Windows 10/11

• 64-bit preferred, 32-bit supported

If you're using:

• Excel for Mac

• Excel Online (web)

• Outdated local Office installations

…the ribbon will not appear.

Fix:

• Use Windows desktop Excel, ideally Microsoft 365 (64-bit)

• Update to the latest version if using an old Office license

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🛠 Still not working?

Try reinstalling:

1. Close Excel completely

2. Re-download and install the Fetch add-in

3. Open Excel again — the ribbon should now appear

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📬 Need help?

Send a screenshot of your Excel Add-ins and Trust Center settings to [e-mail] — we’ll help get you unstuck.