Trial Balance Not Pulling from Xero

❓ Problem

You've connected to a Xero org, but your trial balance (TB) isn't appearing in the Fetch Workpapers— or appears incomplete or unbalanced.

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🔍 Common Causes & Fixes

✅ 1. Accounts Missing Account Codes (esp. Bank Feeds)

Xero accounts without a numerical account code won’t appear in the TB import.

Fix:

1. In Xero, go to:
   Accounting → Chart of Accounts

2. Check for accounts with no code (blank in first column)

3. Assign each one a valid number (e.g., 601, 790, etc.)

4. Save your changes

5. Go back to Fetch → Refresh Trial Balance

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✅ 2. Insufficient Permissions on Xero File

Fetch requires advisor access to the full ledger data. If access is restricted (e.g. "Invoice Only" user), the TB won't load.

Fix:

• Ask the Xero file owner to upgrade your access to Standard or Advisor

• Reconnect to the org via Add Connections in FetchHQ → Change Xero Org

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✅ 3. Connected to the Wrong Xero Org

Sometimes users connect to the wrong client file — especially if they have access to multiple orgs. Within the workpapers there is a check anytime you try and pull the data and its a different organisation, but sometimes users can be click happy with the pop ups and it can be overlooked. 

Fix:

• Reconnect to the org via Add Connections in FetchHQ → Change Xero Org

• In the Fetch Addin, reselect the organisation

• Try importing again

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✅ 4. Trial Balance Has No Transactions Yet

If the Xero ledger is new or has no posted entries, there’s simply nothing to import.

Fix:

• Log into Xero and check whether balances exist for the current period

• If empty, wait until transactions are posted

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📬 Still stuck?

Email us at [e-mail] with:

• Xero org name

• Screenshot of Chart of Accounts (if blank)

• Error message (if any)